Frequently Asked Questions

We are currently IN network with Aetna, BCBS, Cigna and United.

At Kid Talk, we do require that both parents sign our consent paperwork prior to child beginning therapy with us. We love working with families to help them find their joy in parenting and helping their children to feel happy and be successful.

Our office does not work with cases that are actively involved in litigation or custody changes.

YES! We think parents and adults deserve support as much as children.

Please call the office or email to schedule an initial visit. If you are planning to bring your child in for therapy, the first session is for parents only so that you have the opportunity to meet the therapist, discuss your concerns, and we can discuss as team how we can help your family. The second appointment will be the child’s first session with their special helper AKA their counselor.

Our fully licensed therapists are IN network providers with Aetna and United.

We offer a reduced rate for an individual session with a Licensed Professional Counselor-Associates who have their Master’s degree in counseling and are working under the supervision of Robi Heath on obtaining supervised clinical hours to practice alone.

Our cash pay rates are 115 a session for Licensed Professional Counselor-Associates, 135 for Licensed Professional Counselors and Robi Heath’s fee is 150 a session.

For therapy to help create change we have found weekly appointments at the same day and time work best.

We work closely with schools and provide excuse notes so your child is not penalized. Most schools are flexible and understanding of the counseling process.

Services for children start at age 2 through the lifespan.

We know it can be confusing with all the different types of licenses. Here is what you might see listed after your therapist’s name:

• LPC-S-Licensed Professional Counselor Supervisor (A clinician who has completed the required training, has held their license for the required amount of time and can supervise counselor’s who have their Master’s degree in counseling who are working on obtaining required supervised clinical hours.)
• LPC- Licensed Professional Counselor (A clinician who has their master’s degree, has past a licensing exam, and has completed a required amount of supervision and direct client hours.)
• LPC-Associate (A clinician who has their master’s degree in a counseling related field, has past a licensing exam, works under a State approved supervisor, and is working towards completing the required hours to practice without a supervisor. This is the licensing boards way to making sure clinicians continue to grow after they graduate)
• Counseling Intern (a clinician who is still in their mater’s program and is working towards graduation)
• NCC- Nationally Certified Counselor
• Registered Play Therapist (A clinician who has completed a required amount of specialized training, a required amount of time treating children with play therapy under a supervisor, and is registered with the Association for Play Therapy)
• Registered Play Therapist Supervisor (A clinician who has completed a required amount of supervisor specific training, a require amount of time treating children with play therapy, held their play therapy registration for a required amount of time and is registered with the Association for Play Therapy)
• EMDR Trained Therapist (A clinician who has taken the training course and completed the requirements of the course and is able to utilize this treatment modality)
• EMDRIA Certified Therapist (A clinician who has completed a required amount of client hours using EMDR, completed the required training for use of EMDR with clients, sought out an additional required amount of advanced training in EMDR, and participated in a required amount of consultation hours with a certified EMDR consultant)
• EMDRIA Approved Consultant (A clinician who has taken the training course, completed additions training in EMDR, completed required consultation to other clinicians wanting to be certified in EMDR, and obtained additional consultation with an approved consultant. A consultant is able to provide consultation hours to those wanting to move towards being certified in EMDR.)

Although you may be curious, please refrain from asking your children about their special play time. Children are more likely to open up during session when they are not concerned about later reporting what they did or facing judgment. You can always talk with your child’s therapist if you have concerns or want to discuss a specific topic.  Children may bring home something they create in session.  Children’s artwork is an extension of their inner world, and you can respect this personal expression by acknowledging their creations without assigning any meaning of good/bad or pretty/ugly.  You can comment on their artwork by describing what you see, such as “You drew a picture of two people and used lots of colors!”  Making it possible for your children to regularly attend their sessions is the best way to support them and reinforce that their feelings matter.

It is important to prepare your children for their first visit to the playroom.  You can tell your children they will be coming to play with a friendly helper in a room filled with toys and games!  Children will likely ask why they have to go.  It is natural for children to feel some uncertainty or anxiety.  Offer them comfort, and tell them you want them to have a safe and special place to play.  This can be exciting news for a child who typically has to share toys and attention with siblings!

We are happy to reschedule with at least 24 hours notice. If an appointment is cancelled less than 24 hours prior or a client fails to show up there will be a fee charged for the missed appointment.

An intake appointment is the first appointment scheduled to meet your therapist, get a history of your child’s experiences, create counseling goals so we know how change happens and explain the therapy process.

Prior to beginning counseling, Kid Talk will send your intake paperwork to you via our online secure system Simple Practice. Kid Talk will also verify all insurance benefits.

In a perfect world, we would love to have just parents/guardians at the intake appointment.

A Licensed Professional Counselor has a Master’s degree in Counseling and completed all requirements to practice independently. A fully Licensed Professional Counselor is able to bill and utilize insurance as a form of payment for clients.

A Licensed Professional Counselor-Associate has a Master’s degree in Counseling, has passed the required tests to be a Licensed Professional Counselor and is required to complete 3,000 direct client hours under the supervision of a Licensed Professional Supervisor.  At Kid Talk, our highly trained Licensed Professional Counselor-Associates offer a discounted rate.

We are  located at 6942 Main St. Frisco, Texas 75033 in Historic downtown Frisco in the Rail District.  We are a crème building with dark green doors and our name is on the doors. Don’t look for a sign because we are hidden! Parking is located on the North West corner of 4th and Main in the city parking lot behind Rockin’ Taco. Just park there, walk across 4th street and walk past Innovative Images and we are the last building on the block. Look for the green carpet outside. We are directly across from Summer Moon.

Once you get there, have a seat in the lobby and we will come grab ya when it’s your appointment time. If you want to come visit us to see if we are a good fit, please call ahead and make an appointment as we are typically with clients.

The Play Therapy room contains a wide variety of toys so your children can express themselves however they desire.  They will have access to paints and other potentially messy items, so please allow your children to wear clothing that can get soiled without worry.

Yes! Our therapist Ashley and Sarah offer virtual counseling.